STEP operates in the Montney, Duvernay and Deep Basin in Canada. In the U.S., we provide coiled tubing and fracturing services in the Permian Basin and Eagle Ford Shale Play in Texas, the Bakken Shale Play in North Dakota, as well as the Uinta-Piceance and Niobrara-DJ Basin in Utah and Colorado, respectively.
Well for starters, we have a manifesto. It might seem strange that a company in our line of work has a manifesto. Well, we don’t disagree. It’s not the norm. But then again, the norm was never what we were aiming for. If you look closely, you’ll find what we value the most – our core values; what STEP, in a literal sense, was built on.
It’s not the equipment we own, or the services we provide that set us apart. Our coiled tubing procedures, our fracturing methods, and our N2 and fluid pumping processes are what they should be, industry leading. What sets STEP Energy Services apart is the culture we’ve created. It’s a culture of professionals who know safety is something you practice every single day, whether you’re on site or off; who understand trust isn’t something our clients owe us, it’s something we have to earn; who possess the discipline required to execute complex tasks well, and who most importantly understand the possibilities that are unearthed when you’re engaged in your work. By putting those values at the forefront we’ve built a culture that attracts and retains the best our industry has to offer, because we believe our clients deserve nothing less.
Our business has grown at a rapid pace since it was founded in 2011. We can assure you, there’s no magic formula. Our growth can be attributed to something much more straightforward and perhaps even a bit old-fashioned — we have high expectations, and we communicate them clearly.
We call it the Exceptional Client Experience. Or ECE for short.
You could call it a secret sauce, but the truth is it’s not much of a secret. We share it with everyone, all the time. Here’s what the ECE means to us:
And that requires the person you deal with to have autonomy, we call them site managers. They are the maestro of your operation, the folks at the forefront who make the calls, co-ordinate the teams and ensure what you expect to be delivered, gets delivered. But beyond their technical training and experience, like the rest of our professionals, they don’t just know our values, they live and breathe them every day.
And that requires a team of professionals in the field and in the office who are constantly challenging the status-quo of our industry. It’s how we’re able to consistently outperform the competition on complex well stimulation, real-time data monitoring and everything in between.
We have the newest fleet of fit-for-purpose equipment; not only is it innovative, but we think it’s pretty flashy too. This fleet of purpose-built equipment was made to maximize efficiencies, which at the end of the day helps your bottom line – after all time is money.
Equipment failure is an over-used industry scapegoat. The majority of the problems that arise in our industry could’ve been and would’ve been solved through the implementation of a robust preventative maintenance program. How do we know? Because we have the best one in our industry. By using a predictive and preventative maintenance approach, our non-productive time is kept to a bare minimum and our clients are not affected by equipment downtime.
Bow Valley Square II
1200, 205 - 5th Ave SW
Calgary, AB T2P 2V7
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